Frequently Asked Questions

Chongdae Shop is an open service that gathers people who want to purchase a specific event so that they can each get the privilege of the member they want. [How to Use] After selecting the desired event in Chongdae Shop, choose the company issuing the privilege and the member of that privilege on the page, then proceed with the purchase. At the bottom of the event page, you can check the quantity sold so far and the current order number of Chongdae. [Precautions] Chongdae Shop is a service that can only be delivered once all members of each group are sold out. If the sales of that group are not completed, the purchased product may be canceled. (Even if an order in Chongdae Shop is canceled, to prevent any purchase issues on the original event site, Chongdae Shop closes 1 day before the event ends.) Depending on circumstances, delivery may be made even if all members of the group are not sold. Because Chongdae Shop's order cancellations can cause damage to sellers and other purchasers, cancellations after ordering are not allowed.

The delivery date of the product varies depending on the country of the product and may also change due to the circumstances of the manufacturer. [For Korean products] It takes an average of about 1 week from the release date of the product to the start of the shipping process. [For overseas products] -China products It takes about 1 and a half to 2 months from the release date to the start of shipping. -American products It takes about 2 weeks to 1 month from the release date to the start of shipping.

If the order details differ from the received product, or if the product is damaged or broken during delivery, exchanges and returns are possible. In case of exchanges and returns due to a simple change of mind, it is possible within 7 days from the date of receipt, and return shipping costs are borne by the customer. (However, exchanges are only possible for the same product) *Exchanges and returns are not possible in the following cases. [Exchange and Return Prohibition Notice] - When cancellation is not possible due to significant damage to the seller that has been notified in advance - When the product is lost or damaged due to the customer's responsibility (However, damage to packaging to check the contents of the product is excluded) - When the packaging is opened or damaged and the value of the product is significantly lost - When the value of the product is significantly reduced due to use or partial consumption by the customer - When the value of the product is significantly reduced to the extent that it is difficult to resell due to the passage of time - When some components of the product have been used, lost, or are unsalable due to damage/failure/contamination caused by mishandling, or when some components are missing upon return - When the packaging of reproducible products is damaged: e.g., CD/LP, DVD/Blu-ray, magazines, video photobooks, photos, etc. - When the provision of digital content has started (However, in the case of contracts composed of divisible services or divisible digital content, this does not apply to parts that have not been provided.) - When it falls under the consumer withdrawal limitations stipulated by the Consumer Protection Act in Electronic Commerce, etc. ※ Returns/exchanges may be restricted for each product for the following reasons. 1. Clothing/Bags/Shoes/Fashion Accessories - When the value of the product is significantly reduced due to washing, product stains, perfume smell, deodorant smell, signs of use, etc. 2. Albums/Books/Video Publications - When the packaging of reproducible products is opened - When some components have been used, lost, or are unsalable due to damage/failure/contamination caused by mishandling - When some components are missing upon return - Exchanges are only possible for the same product and the same option if defective - In other cases, the return and repurchase process must be completed - Even if an exchange request is made, if the seller does not have stock of the item to be exchanged, exchange is not possible. In this case, the order of the product will be canceled and a refund will be processed to the payment method selected at the time of payment. Please note that refunds may be unavailable.

If the order numbers are different, combined shipping is not possible. If you wish to combine shipments, please order as follows. ◼ Before ordering - Pay for the items to be ordered together - If the delivery start dates are different, ship together according to the later delivery date ◼ After ordering - Cancel the order, add the items to be combined to the cart, and reorder - However, cancellation is not possible if the status is 'Preparing for Shipment'

[Non-Exchange and Return Notice] - In cases where cancellation is not allowed due to significant damage to the seller as previously notified - When the product is lost or damaged due to the customer's responsibility (However, if the packaging is damaged only to check the contents of the product, it is excluded) - When the packaging has been opened or damaged, resulting in a significant loss of product value - When the product value has significantly decreased due to use or partial consumption by the customer - When the value of the product has significantly decreased to the extent that resale is difficult due to the passage of time - When some components of the product have been used, lost, or rendered unsellable due to damage/malfunction/contamination caused by negligence, or when some components are returned without being included - When the packaging of reproducible products is damaged: e.g., CD/LP, DVD/Blu-ray, magazines, video photobooks, photographs, etc. - When digital content provision has started (However, in the case of contracts composed of divisible services or divisible digital content, this does not apply to parts for which provision has not started.) - When applicable to consumer withdrawal restrictions as stipulated by the Act on Consumer Protection in Electronic Commerce and Others - Return shipping cost due to simple change of mind is the customer’s responsibility. If the product is sent back without return application, product confirmation may be difficult, and refunds may not be possible, so please take note. ※ Returns/Exchanges may be restricted for each product due to the following reasons. 1. Clothing/Bags/Shoes/Fashion Accessories - When the value of the product has significantly decreased due to washing, stains, perfume smell, deodorant smell, signs of use, etc. 2. Albums/Books/Video Publications - When the packaging of reproducible products has been opened - When some components have been used, lost, or rendered unsellable due to damage/malfunction/contamination caused by negligence - When some components are returned without being included - Exchanges are only possible for defective products and limited to the same product and option. - In other cases, the return process must be completed before repurchasing. - Even if you apply for exchange, if the seller does not have stock of the item to be exchanged, exchange is not possible. In this case, the order will be cancelled and refunded via the payment method selected at the time of payment. Please note that refunds may not be possible.

The delivery address can be changed through 1:1 inquiries. However, changes are not possible after the shipment has started. Please enter the order number, name, phone number, and the delivery address to be changed in the inquiry content. (Except for pre-order products, items are shipped within 24 hours, so please enter the delivery address information carefully.)

1. Non-exchangeable - All scratches visible under light - All scratches excluding the portrait such as on hair, neck, and clothes (all scratches except the face) - All damages on the back of the photocard such as dents, punctures, folds, scratches, and stains - Other defects that may occur during the manufacturing process (photocard corners, slight warping, etc.) 2. Exchangeable - Scratches on the artist’s portrait (face) visible without light - All dents, punctures, folds, scratches, and stains on the artist’s portrait (face) - Extremely severe foreign substance damage on the entire photocard - Coating peeling

If the ordered items differ from the received products, or if the products are damaged or broken during delivery, you must report to the customer service center immediately through CS CENTER → 1:1 Inquiry. We kindly ask you to follow the procedure below despite the inconvenience. ※ When inquiring about missing components, it is recommended to record a video of the parcel opening. If there is a video of opening in case of missing/damaged/defective/flawed items, a faster response is possible. 1. Please leave one photo of the parcel box showing the shipping label to verify defects or incorrect delivery along with the order number, your name, and contact information, one photo showing the quantity of components inside the box, and the opening video on the Q&A board. 2. The customer service center will check the photos, opening video, and order number, then verify with the logistics team whether an exchange or return is possible. 3. For confirmed exchange/return cases, a courier will be dispatched for pick-up. 4. When returning the product, please pack it in the same condition as when you received it, if possible. 5. After the returned product is received at the shop or logistics center, a final inspection will be conducted, followed by shipment of a new product or refund processing.

When a product is out of stock, we will notify you via SMS or email using the information (mobile phone/email account) registered in the orderer information. Our company has established a system that collects and reflects information on the distribution status of all products. It is our policy not to accept orders for products that are discontinued or out of stock after obtaining information in advance, but due to the vast number of books, it is difficult to reflect the real-time changes in distribution status, so please understand that there may be cases where the product is confirmed to be discontinued or out of stock after the order.

Overseas Purchase Agency Product Cancellation Fees are as follows. Overseas purchase agency products are 'personal order' products ordered at the customer's request, so cancellations, returns, or exchanges due to simple customer change of mind/error will incur 'Overseas Purchase Agency Product Return/Cancellation Fees.' Please take note of this. Return/Cancellation Fee: 30% of the selling price The return/cancellation fee includes import-related expenses (FedEx shipping fees, customs broker fees, bonded warehouse fees, inland transportation fees, customs clearance fees, etc.) and costs due to inventory risk, and 30% is applied depending on the product regardless of the selling price.